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The Objective

The objective was to eliminate the key pain areas of Gift Voucher generation & tracking processes such as:

• Manual transfer of Physical GV’s
• Inventory Management of GV’s
• Could not redeem GV’s purchased in different operational units
• Reconciliation was a very hard task and many a time it was not possible as the data was not available
• Proved very expensive in maintenance
• Unable to redeem GV when synchronization failed leaving customers unhappy

Our Role

• Understanding the current process
• Assess & analyze pain areas
• Requirement gathering
• Propose a new operating model with out any change in POS
• Agile methodology for implementation
• Architecture design
• Involvement in defining work flows
• Implementation & deployment
• Rollout to all stores

Our Solution

• A flexible & scalable design
• Full fledge role management
• Central application for managing GV masters and transaction data
• Template based gift voucher for each GV type
• Auto generated barcodes & security code
• Manage Promotional Gift Vouchers
• Customer management
• Manage credits & collection
• Client side services for integration and synchronization
• Issue of GV only after invoice validation by application
• Ability to provide credit for institutional customers

Clients Benefits

• Well established process for GV management
• Integration of multiple operational units
• Centralized system for easy maintenance
• Reduction of manual intervention
• Cost effective solution
• Hassel free integration with the current process
• Highly flexible and scalable solution
• Reduce cost on each GV sold
• Reduced theft & fraud

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