Logistics and Customer Support

Logistics and Customer Support are the final stage of the buying process and Embitel completes the full circle of services in its endeavour to provide end-to-end eCommerce services. Logistics and Customer Support form the back bone for successfully managing eCommerce and e-Retail services.

1. Logistics: Embitel understands the importance of timely co-ordination with logistics companies for order fulfilment and deliveries. Embitel can put in place the right systems & procedures to help you handle these activities. We also have tie-ups with reliable logistics partners.
2. Customer support: Embitel’s customer centric approach attaches the right level of importance to customer support features to facilitate handling of queries and requests and facilitate order-related information flow and interaction.

Logistics and Customer Support services:

1. Customer Support/ Help desk 24/7, 8/5  
1. E-Mail support
2. Chat support
3. Telephone support
2. Logistic Handling
1. In coordination with our Logistics partners
2. Domestic deliveries covering Metro, A & B tier cities
3. International deliveries