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Freshworks Customer Experience Software Solutions

In the current scenario, having a large business with a wide customer base and multiple digital touchpoints to interact with customers is very important. But in this era of digital disruption, there are other factors that are imperative for sustainable business success.

The ability to be there for your customer & meet their preferences throughout!

Thus, as the key decision maker of your business enterprise, the questions you should be asking yourself are: Do you have the right strategy and toolset to listen, engage and support your customers throughout their interactions with your brand? Or more importantly,… Are you equipped to delight the modern-day customer, who is digitally empowered to expect a seamless and real-time experience across all digital touchpoints and interactions?

Bid goodbye to Customer Relations Management, say hi to Customer Experience Management (CEM)!

Business organisations these days are on the lookout for a unified, smart, and intuitive solution to enable Customer Experience Management on multiple digital channels. Freshworks’ unique SaaS suite of products enables your brand to offer a memorable customer experience. These ready-to-go and easy-to-use solutions can help you streamline marketing, sales, HR and IT support processes.

Embitel can help you take your CEM operations to the next level through implementation support for Freshworks’ SaaS suite of products.

Business Benefit

How Does Your Business Benefit?

A collaboration with us endows our customers with the following benefits:

Get an AI-based, 360-degree view of the customer and employees

Harness the power of dedicated resources to engage with and listen to your customer

Integrate with your e-store in a few simple steps and deliver seamless experience to your e-store visitors

Build and manage an omnichannel solution including chats, phone, email & social media presence to engage and offer support to your customers wherever they are.

Offer quicker & data-driven solutions to your customer’s grievances

Get seamless and customised support for integrations with other apps

Access customer behaviour data over different channels for contextual and personalized engagement

Measure, monitor and enhance your support team’s productivity with unified and smart collaboration tools and insights

Use advanced automation workflows for reduced complexity and lesser task overheads

Our Freshworks Service Offerings at a Glance

Partner with us to Build Transformational Customer-For-Life Solutions

Over the years we have been at the forefront in enabling global business organizations chart a successful digital transformation journey.

As a Freshworks partner, we will help you in implementing and integrating the following products:


A Plug-n-Play call centre software solution, powered by an advanced routing and voice AI engine, that can equip your support team to offer smart and quick solutions to your customers.


Streamline your helpdesk support services including Ticketing, Automation, Integration & Reporting with this cloud-based software.


An intuitive and contextual collaboration software that can help your team to collaborate with other teams like marketing, finance, legal & IT to close deals faster.


Engage with your customers through chats wherever they are - web, mobile or social messengers.


A intuitive customer success management platform that offers you detailed insights about your customers & related metrics like product usage. It also enables you to create detailed reports and customer segments – among many other benefits.


A cloud based, no-code IT help desk automation and IT Service Management (ITSM) tool that empowers your organization to streamline and accelerate service & information delivery.


An advanced CRM software that offers features like AI-Based Lead Scoring, Integrated Phone & Email Management, that helps in better customer retention and faster and smoother lead conversions.


An intelligent marketing automation solution that helps you connect with your customers throughout the buyer journey.

Why Embitel?

Industry Recognized Partner

Embitel is a recognized as an Authorized Reseller Partner under Freshworks’ Partner Program.

14+ years of Industry experience

Embitel has been at the forefront of delivering cutting-edge digital solutions to global customers across a range of industries.

A team of Digital Experts

We have a diverse team of digital consultants, ecommerce developers, UI/UX designers & support engineers who work closely with customers to enable faster and smarter issue resolution.

Digital consultants

We are also partners with

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