Reporting Security Events to Embitel
At Embitel, information security is not just a compliance requirement, it is a core business value. We recognize that security is a shared responsibility, and we welcome reports from customers, partners, vendors, and any external party who identifies or suspects a security concern involving Embitel's systems, data, or services.
How to Report a Security Event
Types of Events and Reporting Channels
Different categories of events require different reporting channels, based on the nature of the event and who is reporting it:
Security Incidents / IT & Information Security Events
All employees, customers, and suppliers shall report suspected or confirmed security incidents (data breaches, unauthorized access, malware, system anomalies, etc.) to
This is the single point of contact for all security-related incident reporting across internal and external stakeholders, and shall be communicated formally to all associates, customers, and suppliers so they are aware of the correct channel to use. A formal communication shall be sent to all associates explaining the purpose of this mailbox, who monitors it, and the expected response process once an incident is reported.
Data Protection / Privacy Events
Any event relating to personal data — such as a suspected data privacy breach, misuse of personal data, or a data subject request — shall be reported to the designated data protection email address ([insert DPO/data protection mailbox, e.g.,
This channel shall similarly be communicated to employees, customers, and suppliers so that privacy-related concerns are routed correctly and handled by the Data Protection Officer.
Misconduct and Misbehaviour
Any incident involving employee misconduct, unethical behaviour, or policy violations shall be reported through the Whistle Blower System (WBS) by writing to
This ensures such matters are handled confidentially and in line with the Disciplinary Action Guidelines, separate from technical security incident reporting.
This reporting channel reflects Embitel's unwavering commitment to maintaining a secure, transparent, and trustworthy environment for every customer and partner we serve.
Feedback on Incident Handling
Embitel Technologies is committed to transparency and continuous improvement in how we manage information security incidents. If you have previously reported a security event, weakness, or concern to us, we welcome your feedback on how it was handled.
You can share feedback on:
- How your reported incident was handled
- The response time you experienced
- The overall reporting and communication process
How to submit feedback
Send your feedback to incident@embitel.com.
This channel is open to employees, contractors, suppliers, customers, and any other third party who has interacted with Embitel's incident reporting process.
