Omnichannel Jarir Experience across web-store and in-store

Omnichannel Jarir Experience across web-store and in-store

“Omnichannel Jarir Experience across web-store and in-store”

Jarir Bookstores is one of the very special, challenging and fulfilling projects for my entire team. HQ in Riyadh, Saudi Arabia, Jarir is a one-stop shop for office and school supplies.

Designed on Magento Enterprise Edition, Jarir.com has evolved as an online channel to deliver an un-matched expereince for Jarir customers. We have collaborated with Jarir team in following two phases and the results have been awesome!

Phase – I : the ERP and UX Issues

  • Restructured the Data import method for a seamless transition from full-batch data import from ERP to incremental import. The Impact – ERP import time (for cataloguing and order-processing) reduced from 3-4 days to less than 2 hours!
  • Our highly skilled and experienced UX/UI designers and developers re-built the entire front-end with responsive theme for both English and Arabic versions of the website

Read the entire story here : Rebuilding Jarir.com – the ERP and UX Issues

Phase – II : Going Omnichannel

  • Consistent Returns and Exchange policy across web-store and in-store. Web-store customers can return and exchange in-store
  • Web-store integrated with Jarir discount card offers, Pre-release offers, Cross-office offers and entire in-store catalogue. A seamless replication of in-store experience for Jarir customers
  • Read the entire omnichannel success story here : Going Omnichannel – Consistent Jarir experince across web-store and in-store

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