Understand the benefits of customer service automation in government services. AI chatbots and keyword chatbots provide 24/7 customer service. Automated customer service gives better customer service, retain customers and reduces errors when used in public sector. customer service automation helps in seamless workflow at lower cost.

Small and big businesses today need a CRM system to sustain. Choosing the right CRM software is quintessential for the businesses to run efficiently. CRM deployment whether cloud or in-premises should be mandated. CRM scalability is another crucial feature to note. Most importantly CRM solution should align with your goals.

Cloud application development has been ground-breaking when it comes to the growth and results of companies. There are a lot of benefits that can be derived from cloud applications. However, cloud application development also comes with its own set of challenges. We have thrown some light on the problems that developers face during cloud application development and the measures/steps that can help us overcome the challenges.

The primary goal of any IT organization is to help customers, offer IT solutions and support the users efficiently. Upgrading to services like Incident management, self-service portal, ticket management, etc. to solve customer's problems in a timely manner becomes necessary. This can be achieved with the help of IT Service Desk (ITSD) software such as Freshservice. Read more about ITSD and Freshservice here.

While we stayed indoors during the pandemic-induced lockdown in 2020, our reliance on ecommerce platforms for food and beverages increased. Hence, we witnessed several new trends in the F&B ecommerce space during this time. In this blog, we explore the disruptive ecommerce trends in 2021 like contactless delivery, curbside pickup, direct selling to customers, brand loyalty, ecommerce through social media, etc.

Manufacturing industry has come to the realization that, in order to uncover new growth opportunities in this digital era, they should tap into e-commerce. So, what are the value-adds for a manufacturing business of adopting e-commerce? What are the top concerns of manufacturers that prevent them from going online? Read on.

As the ecommerce industry gradually embraces headless commerce, whereby the front-end is decoupled with the backend, as its future, we set out to explore the emergence of commercetools as one of the most agile headless platforms out there.

As we come to terms with the COVID-19 pandemic, government-mandated lockdown, and social distancing rules, retail is one of the key industrial sectors that was severely hit. But all is not bad for the retailers. Fortunately, COVID-19 has emerged as a gamechanger, leading to accelerated digital adoption by retail organizations of all sizes. Read on to more about the new retails trends in the post-COVID-19 era.

Most modern-day digital applications leverage the Application Programming Interfaces for reliable communication with other systems. This has made API testing a critical part of ecommerce SDLC. In this blog, we discuss the benefits and best practices of performing API testing using REST Assured.