The primary goal of any IT organization is to help customers, offer IT solutions and support the users efficiently. Upgrading to services like Incident management, self-service portal, ticket management, etc. to solve customer's problems in a timely manner becomes necessary. This can be achieved with the help of IT Service Desk (ITSD) software such as Freshservice. Read more about ITSD and Freshservice here.

While we stayed indoors during the pandemic-induced lockdown in 2020, our reliance on ecommerce platforms for food and beverages increased. Hence, we witnessed several new trends in the F&B ecommerce space during this time. In this blog, we explore the disruptive ecommerce trends in 2021 like contactless delivery, curbside pickup, direct selling to customers, brand loyalty, ecommerce through social media, etc.

Manufacturing industry has come to the realization that, in order to uncover new growth opportunities in this digital era, they should tap into e-commerce. So, what are the value-adds for a manufacturing business of adopting e-commerce? What are the top concerns of manufacturers that prevent them from going online? Read on.

As the ecommerce industry gradually embraces headless commerce, whereby the front-end is decoupled with the backend, as its future, we set out to explore the emergence of commercetools as one of the most agile headless platforms out there.

As we come to terms with the COVID-19 pandemic, government-mandated lockdown, and social distancing rules, retail is one of the key industrial sectors that was severely hit. But all is not bad for the retailers. Fortunately, COVID-19 has emerged as a gamechanger, leading to accelerated digital adoption by retail organizations of all sizes. Read on to more about the new retails trends in the post-COVID-19 era.

Most modern-day digital applications leverage the Application Programming Interfaces for reliable communication with other systems. This has made API testing a critical part of ecommerce SDLC. In this blog, we discuss the benefits and best practices of performing API testing using REST Assured.

Artificial Intelligence has disrupted the ecommerce industry in more ways than one. Customized marketing strategies reinforced with machine learning algorithms assure exceptional customer experience for brand loyalty.

Finding the perfect blend of commerce experience and branding has always been a tough nut to crack for the ecommerce players. However, the integration of AEM and Magento has changed the rules of the game. Curious? Read on for more details..

Personalized Product Recommendations are highly relevant suggestions that take visitor data for deep analysis and stimulate visitor engagement on your Magento Ecommerce Store. Read all about it here.