Learn the basics of ESM - Enterprise Service Management and how different it is from ITSM. Understand the benefits of implementing ESM in your business. Know more about the salient features of Freshworks ESM.

Gantt chart were almost written off sometime ago, but after few changes, gantt chart is used by almost all enterprises today for project management. Learn more about the new features and advantages of gantt chart in this blog.

What are microservices? Why are they important? How do they communicate with each other? Get detailed information about microservices architecture and its role in different environments. Learn more about HTTP communication protocols.

Learn about how two different software practices like DevOps and Agile when combined together bring changes to the businesses and software development life cycles. Know more about the advantages of both methodologies and how to integrate them.

Automation of customer experience CX is what we need today to thrive in the competition. How do we achieve it? Learn more about automating processes and their benefits as we bring you some of the best customer experience automation use cases.

Get to know in depth about serverless, its benefits, use cases and how it makes an impact on framework. Learn more about PaaS( platform as a service) and its advantages. Read about the comparison between serverless and PaaS and cloud services.

Content Management Systems are tools that make dealing with content or information easier on different levels. The key to selecting the right tool is a vivid knowledge of how each tool works and what purpose they serve. Different CMSs have different usage that come with a variety of useful features. CMSs have a wide range of functionalities from auto-updating a website to tracking content by a single component and much more.